Drytime Restoration

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• By Arielle B.

  January 19, 2023

  Water mitigation

  $15,500

  BEWARE of this company! They take advantage of people who are in distress because of a house emergency. To get you to work with them they promise they work with insurance and say they have no issues getting reimbursed by insurance, but this is not true. The overcharge extensively for standard mitigation procedures and tell the customers they will work with insurance to resolve disputes, but the truth is their main goal is to get the charges racked up and then squeeze the money out of the insurance company or leave the customer to foot the whole bill including outrageous interest charges. My insurance communicated with them potential billing issues prior to them ripping out my kitchen, they REFUSED to communicate with my insurance company knowing full well that they were going to overcharge and demand payment from the customer. Months would go by with no communication. Ben Cully, the billing manager at DryTime, is extremely unprofessional and I confronted him on his lack of communication, and he attacked me on personal levels several times, involving my business. I sent the payment the insurance sent me for the mitigation to DryTime. I find out now that they took a lien out on my home. They sent NO official notice to me regarding the lien they were placing on my home. A job that took 3 days which was supposed to charge $7,500 they are now charging $15331.60. I have communicated with the insurance the entire time on DryTime’s behalf asking for the documents they requested, begging that these two professional companies come to a resolution. DryTime refused to do anything or budge on their outrageous charges. Ben Cully told me I was uncooperative, and I have a bad attitude, when I am the one who is being completely ripped of by them. He assured me in phone emails and conversations that he would help a resolution. He literally emailed “I can waive any associated fees” then emailed me back with his attack and demanded $3500 of interest charges. LOOK INTO ANY OTHER COMPANY BEFORE WORKING WITH THIS COMPANY. They do NOT have your best interest in mind. Their business is ripping the customer off who is already in an incredibly stressful situation with a flood in their house. We are a hard-working middle-class family that has two children, and they took advantage of a disaster that happened in our house. You will find other people with similar experiences on BBB, Yelp, and Anji's list.

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• By Stephen O.

  May 3, 2022

  Water Mitigation

  I was not proved a quote for how much the work would cost. I was also told that if I signed a form that allowed it that they would bill my insurance directly; this was a lie. Yes, my insurance can pay directly, but I have been now told that I am ultimately responsible for their outrageous bill. Furthermore, they refuse to work with my insurance company (USAA) to come to a settlement agreement and instead are trying to pressure my insurance company to pay by threatening me with a Lien on my property.

  DO NOT USE THIS COMPANY; THEY ARE CROOKS AND BULLIES!