Eurostyleusa

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• By Chris

  October 31, 2023

  Replace a nanawall pane

  $1,800

  Avoid!! Love the Nanawall product but find another provider. Jane, the main receptionist is an absolute MESS. She forgot she scheduled appointments leading to 3 separate rescheduling. And then the icing on the cake was that she never sent me the final invoice, so I received a random bill OVER A YEAR later.

• By Jason P.

  December 30, 2022

  GC hired them to install NanaWall Doors

  $4,000

  While the perception of NanaWall may seem positive our experience has been unacceptable. Within one month of installation by the Certified installer EurostyleUSA in June, both 9'x12' door systems started to tear the gaskets from their jambs. The general contractor, Sullivan Custom Homes, was notified and no action was taken to address the issue. The lack of response compounded the torn gasket issue into a broken wood jamb. As the client we reached out directly in November (after 4 months of no action) and were told the contractor did not follow "recommendations" for wood systems, which is ironic since we paid a premium to use EurostyleUSA as the NanaWall Certified installers who should identify, notify and enforce NanaWall installation "recommendations." We were also told that since EurostyleUSA nor NanaWall understood how the doors were tearing their own Q-lon gaskets that if we paid the full outstanding installation cost they would then replace the gaskets. Typically a product needs to be manufactured and installed without self-imposed damage prior to final payment. Being held hostage in order to get replacement gaskets, without identifying the cause of the issue, seems like a short term fix to a larger issue with the NanaWall assembly and/or EurostyleUSA installation.

  All of this is after EurostyleUSA initially installed the doors backwards so they folded open into the middle of the room in lieu of against the wall, and after the doors were delivered from NanaWall with the alignment tabs on several doors panels upside down, reversed and/or out of vertical alignment with one another which resulted on unwanted holes in the edge of our extremely expensive new doors.

  Our experience with luxury brands is that typically they jump to resolve defects to maintain their image and make things right. When selecting a luxury door manufacture please take this review under consideration as you may think you have best in class, with extended warranty and support by using Certified Installers, but you may be left with a grand disappointment to what should have been a feature to show off.

  After 5 months, NanaWall, EurostyleUSA and Sullivan Custom Homes have left the client with two 9'x12' wood door assemblies with torn jamb gaskets, a broken wood jamb trim and air gaps that leak cold winter air into our home

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