Extreme Cooling

Do you work for this business? Unlock this free profile to update company info and see who's viewing your profile.

• By Jillian R.

  May 4, 2021

  AC Maintenance

  $0

  DO NOT USE THIS COMPANY! FRAUDULENTLY CHARGES!! LIES!
  While the techs who came out for service were very nice and had no issues, the owners of this company are very unprofessional, shady and not someone to do business with. Warn everyone.
  I originally had an apt scheduled for 4/26/21 to which I called on Sunday prior at noon and left a voicemail that I needed to cancel. To which they have acknowledged as receiving. Techs from their company still arrived on Monday at 7:12am to which I informed I had cancelled and did not know why they showed up. Service was rescheduled for Thursday and maintenance was done. No mention of any trip charge or cancellation charge was ever mentioned or brought up neither verbally or written. Upon receiving the bill 4/30/21 and seeing a "trip fee" I called to inquire as to why I was being charged a trip fee and why it said "customer cancelled call with technicians at the door upon arrival Monday morning at 7am stating she had an emergency" I was told by Lisa Sanda (owner) that I didn't press the correct extension to leave my message and that no-one comes into the office until 7am so they did not receive it. I tried explaining through her talking over me that I did what it said to do in their email communication for cancellation. She then told me I did not provide a 24 hour cancellation notice. Nowhere in their email communication for confirmation of service is there any verbiage of required direct line to enter in order to leave a cancellation message nor is there any verbiage pertaining to a 24 hour cancellation notice. This company failed to cancel my appointment that I called the day prior and cancelled and instead lies on their invoice stating I cancelled day of and adds a trip charge. Never mentioned a trip charge, they did work at my home and then had to lie and overcharge I suppose to pay for their employees time to which was their screw up. I don't know if they are hurting for money but based on one of the previous reviews of the owner ignoring a past clients concerns I cant help but think this company is very shady and has a history of big bully tactics with regards to fraudulently charging, lying and then not responding. Lisa Sanda told me I would never receive a call back from their company.
  BEWARE!!!!

  Read more
• By Kelly

  November 16, 2013

  The worst customer service. Lisa was argumentative and rude. I called to discuss an overcharge on my bill along with a couple of other service related items. She became very combative. I remained calm and essentially stated that I didn't call to argue with her. In the middle of my sentence she interrupted me, said, "I will get back to you, goodbye" and hung up. If I ran my business the way they do, not only would I be out of business, but also would be ashamed of myself for treating others in the manner that this company does. I highly caution anyone out there considering using their services. There are too many other choices out there.