Farnsworth Enterprises

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• By Poolproblems

  August 18, 2015

  Pool Contractor

  $100,000

  1095 days

  Disappearing Act

  Farnsworth Enterprises (essentially Doug Farnsworth and his assistant) was hired to build a swimming pool and spa as part of a large backyard project. Contracts were signed in the summer of 2012 and the swimming pool was dug, plumbed and gunite was applied in the fall of 2012.

  Farnsworth also claimed he had the ability to perform more of the project than just the pool and spa and contracted also to do the pool decking, stone stairs leading to the patio, build a fire pit and an outdoor shower and drinking fountain.

  Most of those things were completed, but some were paid for entirely and never completed or done in a hap hazard manner causing concern about safety. For example, stairs they built have a 4 ½ inch variance between one stair and the next and one stair has a 10 ½ inch rise on it -- well outside of code and the transition from one stair to the next causes many to trip on the stairs. Repeated requests to have this corrected were ignored.

  As of summer of 2015, 3 years after the project start, the shower and drinking fountain beyond plumbing lines run, although paid for in full, were never even started.

  Additionally, the pool and spa are plumbed together so that the spa can be filled from the pool and vice versa. Some poor design or faulty component is causing the spa to constantly leak into the pool, effectively draining the spa constantly. An empty spa runs the risk of cracking plaster and is obviously frustrating when we go to use the spa to find it empty. Farnsworth made several attempts in 2014 to rectify the problem but in the end it was never fixed and persists today.

  Repeated attempts to contact Farnsworth in 2015 to finish the work and fix outstanding problems were unanswered. Phone calls went to voice mail, voicemails were never returned. I even pleaded with Farnsworth in voice mails to please finish the work because my daughter’s wedding and reception were to be held in my backyard in June. Still no response.

  When I finally sent a series of letters via certified and regular mail, responses from Farnsworth by mail offered excuses and no acknowledgement of unfinished work. By this point I had to hire another contractor to finish the work and had to pay this new contractor for the work that Farnsworth had already been paid to do. I sent copies of invoices paid to another contractor and photos of the unsafe work, asking for compensation in the amount of the unfinished work. These requests were denied.

  All I can do now is sue Farnsworth for the reimbursement of money paid for work not done in an attempt to make me whole, but at the same time I am hoping to prevent others from facing a similar situation. Buyer beware !!

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• By David P.

  March 27, 2015

  Unfinished Project

  In February of 2014 we entered an agreement and gave Doug $4,320 to start building our backyard spa. Now as of March 2015 we have one 8.5 X 11 piece of paper to show for it. 13 months for one piece of paper. For us that has been too many conversations over too much time to make a positive recommendation.

• By Shellie

  August 27, 2012

  Doug built our pool in 2010. It is very well built and extremely beautiful. We are constantly getting compliments on the stone and tile work. The deck jets and bubblers he installed are so much fun for the kids. Doug is incredibly personable and easy to work with. If we ever move I will have him build me another pool!

• By Kristi

  August 24, 2012

  Doug built my pool in the summer of 2004. He was fantastic to work with then and now. He does high quality work at a much lower price and stands behind his work. My pool has been very well used over the past 8 years and we love it!

  My neighbor used one of the large pool companies in the area. When her heater went out early this summer they told her it would be a couple of weeks before they could get there. Doug would NEVER do that to one of his customers. Whenever I need help with something from cloudy water to a poorly functioning pool cleaner he never takes more than a day to service my issue.

  I trust Doug completely. He even has the key to my detached garage and uses it to deliver my chemical--always within a day or 2 of when I call!

  I don't hesitate to recommend Doug.

• By Graig

  March 15, 2012

  i got screwed 2011 march 15, 2012 riverton utah i had a pool built by mr farnsworth and have had problems within two weeks. i had holes in the plaster. the filter he sold me and the pumps turned out to be used . i called and called him even went to his house he never returned my calls. i had to call another pool contractor to fix the problems it cost me $ 8000.00 to fix the problems and now preparing to file suit against him. stay away from this guy he is the biggist lier i have ever come in contact with

• By Unhappyjoe2010

  September 26, 2011

  My parents had a pool built by this man about 5 years ago. The last couple of winters have been really wet and that is where the problems started. This summer the water level kept going down. My parents called him and he had someone else come out to look at it. They determined there were holes in the gunite (plaster) around the water jets. The jets are where the water comes back into the pool after going through the filter system. They had it drained and Mr. Farnsworth said he would acid wash it for them for a fee. When he was done, they re-filled it and noticed that the gunite started to feel like sandpaper. It was disintegrating. This stuff is supposed to be smooth and last up to 20 yrs. My parents finally called someone that knew what they were doing and were told that their pool had been incorrectly built from the beginning. The stone was put on the outer decks of the pool with just mortar. There is nothing holding the stone tiles on the inside of the pool but grout. They have had to replace the $2000.00 cover twice because of the way he built the deck. He kept telling them it was the cover manufacturer. The covers are supposed to last well longer than 10 years.Do the math, that's 3 yrs per cover. The gunite and the stone work need to be redone costing over $35000.00 because of the damage that was done with the acid and the way it was built from the beginning. They would have been better off going somewhere else in the first place. STAY AWAY!!!!!!!!!!!!!!!!!!!!!
  I would have given this guy no stars if it were possible. Please save yourself time and money. This guy shouldn't have his license.

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