Franc Environmental

Do you work for this business? Unlock this free profile to update company info and see who's viewing your profile.

• By Laurie E.

  January 26, 2023

  Septic Tank Inspection

  $5,000

  Beware, before you use this company. They did a septic inspection on a system at a home I was purchasing. The inspection came back satisfactory, no issues found. The day after settlement (only 2 weeks from the inspection and tanks emptied all work done by FRANC) the tanks were completely full, which couldn't be possible because no one was living at the house for many months. After further inspection there was holes in both tanks and one tank was crushed in and rain water was completely filling up the tanks. How was this not found during the inspection FRANC did?!?!? The company would not call me back, my realtor was the only one they would talk to and finally after months of my realtor not giving up, the tanks were replaced at a large expense to me. If the inspection would have been correct to begin with, I could have gone back to the seller to have these repairs completed or negotiated money off the price of the property. Now the tanks are replaced and I am still having issues with water infiltration at the seam where the riser and tank meet. A technician came out (2 months ago) and recommended the risers get sealed where they meet the tanks and to add 6 inch risers onto the tanks because 2 of the lids are below grade. I have contacted FRANC multiple times to see if this was covered under the 2 year warranty they give with new system installations. I am now being told that the water infiltration is not caused by anything they did. They did the installation, how can they say that? The risers should have been above grade and sealed when the tanks were installed by them. This company is just horrible to deal with, non responsive and do not stand by their work. Please protect yourselves, save yourself a lot of aggravation, and use another company!

  Update: The day after I wrote the above review I heard from Franc (after 2 months of trying to get a response). Their construction manager came out the very next day to review their plans to correct the rain water infiltration, I agreed for them to do the work. The work was completed on August 10th. After the work was completed Franc asked me to remove or update my review. I informed them I would not because it has describes my experience with them from day 1 ( which was 8 months ago....8 months of worries, stress, frustration, taking showers and doing laundry other than our new home, not sleeping at night when it was raining, major financial expenses and no one from Franc carrying that they were the reason for all of those stresses and in no hurry to contact me or fix the issue until my Google review).

  I am sorry to say that the work done on 8/10 did not fix the rain water infiltration. I had to have the tanks pumped on August 25th (only 3 weeks of use since the last pump). I did reach out to the office personal, on 8/25, that I was instructed to should I need anything else. And not to my surprise I still have not received a response.

  With the rain storm we had last night (9/1) my tanks were completely full once again. Again I reached out to the office staff member, the evening of 9/1) and no response as I right this update.

  I don't believe they will get back to me since I wouldn't agree to remove this review.

  Update as of 1/26/23: Never received a call back from Franc and continue to have issues to this day. Rainy weather like we have been having is horrible, tanks have been full with rain water constantly the last few weeks with tanks alarm going off sometimes going off twice in 1 day!

  Once again, please protect yourselves, save yourself a lot of aggravation, and use another company!

  Read more