Modern Remodeling

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• By Pam A.

  March 27, 2023

  Roof Install

  $12,000

  After my AC was installed, it would not run. The technician discovered that MRI’s subcontractor punctured my refrigerant line (line set). He took a video and sent it to me. I contacted Warranty Manager Thomas Hensley immediately who stated he would speak with his supervisors. MRI urged me to make another insurance claim for consequential damage. I did not want to make another claim but reluctantly allowed them to. Project Manager Chloe McGinn contacted the insurance company and stated falsely that my original line set was installed incorrectly. I was surprised because MRI did not come out to inspect the line set. I was denied the claim and General Manager Ashley Nichols wants me to contact MIA regarding the denial. The technician who installed the AC unit said in his 30 years he has installed thousands of line sets and my line set had been installed correctly. He cut out and provided me with the punctured line set that had to be replaced. MRI said I should have had a metal plate above the line set to prevent punctures. I checked with my County office, and they said they do not require a metal plate as MRI stated. I had to pay $2603 for the new line set install plus I had to purchase fans in the summer. I was not able to stay in my home, despite the fans. Prior to the discovery of the punctured line set, I made an application for a loan in January 2022 to replace my AC as it was not functioning to its full capacity in 2021. I was referred to apply for a grant for the replacement of my boiler or AC and the AC was approved in September. The install was in December 2022. MRI stated that I could have just gotten a grant for the line set and not the AC. When I applied for the grant, I had no idea the line set had been punctured by MRI in Nov 2021. My AC was over 26 years old and was not functioning properly, so I would not have thought to ask for a grant for the line set. In addition, a contractor came to my home in Jan 2023 who stated that when MRI removed the plywood, they should have seen the line set and should have marked that area to prevent any damage. Therefore, it is negligent on their part. MRI has placed the burden on me for getting my money. It is very hard on me since my illness causes unpredictable relapses that leave me weak, dizzy, and fatigue. Sometimes I cannot function for weeks. They have caused me stress requiring me to do the work to get reimbursed for their subcontractor’s mistake. They refuse to get the money from the subcontractor who made many mistakes on my project, and they said the only way they can go to their insurance company is for me to file a complaint with MIA. I don’t understand all this. They caused the damage; they should pay me directly. I had to stop working and live on a fixed income. I cannot afford to give away $2603+.

  In addition, MR did not credit monies due me, and the roof ties did not lay flat. I told them I would write a check for the final balance once they made those corrections to the credit and the roof. MRI then made the corrections. The subcontractor also did not caulk around the chimney, and I had to contact them for that issue. I have lots of documentation supporting my experience.

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