Mowcow Services

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• By Angie A.

  May 5, 2017

  Landscaping

  I called for service in my area. Conversation started out good. I was told they would call me back after confirming the team would be in my area. I didn't hear back until after 3 days. My Mom reached out online because she thought I forgot. They finally call to set an appointment for a week out. I call the day before my appointment to confirm and ask what happens with bad weather. They confirmed the appointment was good and would call my cell if anything changes. I leave work to make my appointment. After 20 minutes, nothing so I call. They forgot to call me and cancel. I guess my business is not important to them.

• By Carly K.

  February 9, 2017

  Lawn service

  $186

  1 day

  I really debated posting a review, as I know this is a family-run business, but after the lack of communication, the lack of showing up to do the work, and the dishonesty, I had to post this.

  I ordered a leaf removal cleanup in October 2016. I ordered two cleanups; one in early November and one in early December. In November, they came on time and I paid on time. Then the first week in December rolled around and no one showed up. Then the second weekend rolled around and no one showed up. I called MowCow several times and left several messages, but no one called me back. I finally got someone on the phone and I explained my situation and my frustration; they promised to check on it and call me right back. They never did. Then I called and left more messages, and no one ever returned my messages.

  By the third week in December my leaves were piling up so badly that I had to do something about it, so I called MowCow and cancelled my services. Of course, no one ever answers, so I left a voicemail. To be thorough and cover my bases, I sent an email on December 22nd asking them to again cancel my services. I called another company, who funnily enough came out 2 days later and did a beautiful job cleaning up my leaves. This new company didn't leave one single leaf on the ground!

  Fast forward a week later to December 27th, and I get a text that MowCow has arrived to mow my lawn! Seriously? I was out of town, so I immediately called them and someone shockingly answered the phone. I re-explained my situation and my extreme frustration, and the man on the phone profusely apologized and said he would call the cleanup crew and tell them to stop and leave. He also said he saw my email and that he would personally ensure he contacted the lady in Accounting who does the billing to ensure I am not charged for anything. I specifically told him "Look, I know it's a small business and it's Christmas, so I won't post a bad review if you ensure I do not get charged for anything as I cancelled in time. " He readily agreed and I thought life was good.

  Now fast forward to SIX WEEKS LATER, today February 8th, and I open my mailbox and have an invoice for $186. Are you kidding me MowCow? I have proof of all of my emails and calls to show the BBB because I will be filing a complaint with them tonight. I refuse to pay for your lack of communication, disorganization and flat out dishonesty.

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