Northwest Shower Door

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• By Janet

  June 27, 2015

  Purchased Shower Doors

  $756

  50 days

  WORST Customer Service / Delivered WRONG Product

  NW Shower doors do not know the meaning of customer service. When I ordered my shower doors, I was told I would receive an estimated time of arrival the next day, though it never happened. After many phone calls to the store, inquiring about when they expect the shower doors to arrive, I was not told a straight answer, noting that they are unable to tell me because their vendor has not told them yet. (can you call to find out?)

  Three weeks later after the 5th call to the store, they stated it would be arriving perhaps within the next shipment but if not, a week later. This meant another round of phone tag seeing if it arrived before driving to pick it up.

  When I came to pick it up, they did not tell us that it would come unpackaged, with the glass exposed and no protection whatsoever. They told us we could dumpster dive for some spare cardboard in the back (which was full of big metal staples) in order to make sure it would arrive back to our home safely. I asked if we could use some of their packaging saran wrap. No. Also, no help with carrying out the doors to the back.

  We are very disappointed, spending about $1000 on shower doors. Been in the construction industry for years, and can't remember the last time I received such horrible customer service.

  Now we have to go to a local hardware company to purchase protection because of this crappy service.

  UPDATE:

  It turns out they decided to put the door opening for the left side, while we needed a right side opening. This mistake from them could have been prevented with a simple phone call to ask. No where on the invoice does it ask to specify this information, and NW Shower Doors should know their product enough to REALIZE that they need this information in order to make custom doors.

  Their solution was to send out an installer to have the shower doors flipped upside down, and think that no one would know. Flipping the doors upside down would have the mark on the glass in the middle at eyesight. It is unfair that I am paying FULL PRICE for doors that ARE INCORRECT. This describes their level of acceptance, which is very low, and THEY CANNOT CLAIM THAT THEY PROVIDE FIRST CLASS SERVICE.

  Aside from righting the situation, Michelle, the office manager, is extremely rude and condescending on the phone. She is very unhelpful and fails at customer service. She is the one who asked us to dumpster dive for the cardboard to protect the glass, and berated us over the phone.

  Dave, the owner of the business, is equally incompetent in the way he handled the situation. He apparently refuses to take responsibility for his employee's lack of training to be able to converse and obtain all the necessary information needed to deliver the correct product. In addition, it doesn't seem to bother him at all that he has a dissatisfied customer, and his solution is to flip the doors instead of providing the correct one.

  Therefore, this solution only benefits him, instead of what is right. It is apparent that his attention to detail is very low, so if you are thinking of hiring this company to do your showers, you can never know whether your product is how it is supposed to be.

  You can expect them to always cover their tracks.

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