Location
Address
Freeport, IL, 61032
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Platinum Quality Home Improvements Roofer
Their BuildZoom score of 81 does not rank in the top 50% of Illinois contractors.
If you are thinking of hiring Platinum Quality Home Improvements LLC, we recommend double-checking their license status with the license board and using our project planner to get competitive quotes.
Platinum Quality Home Improvements LLC Contact Information
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Platinum Quality Home Improvements LLC Reviews
1 out of 5 stars, based on
1
review
-
By Kyle W.September 21, 2022Roof Install$28,000
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Platinum Quality Home Improvements LLC License info
License Not Verified
| License # | 104018621 |
| Status | Active |
| State | Illinois |
| Type | Licensed Roofing Contractor |
- When BuildZoom last verified this license, it had an expiration date of December, 2023. Check the current license status of Platinum Quality Home Improvements LLC with the Illinois Department of Financial & Professional Regulation
This is a sample of licensing data; click here to access a complete history.
Where to begin? We hired Platinum Quality to replace our roof in 2020 with a new steel Decra roof. While they were in the process of installing the roof, a bad storm came through and did over $100,000 in water damage to our house. This review itself is not about that issue, as the owner at the time, Josh, did everything he could to help us recover and the insurance process was relatively smooth. This review is due to ongoing leak/warranty issues and the fact that the current owner, Kevin, is refusing to do any warranty work or even come look at the roof. Kevin claimed we owed them $3,500 for additional work they did. We have shown Kevin proof in our text messages with Josh that we did not indeed owe them any money. This is because their insurance did not cover roughly $5,000 of our personal belongings. Josh and I came to an agreement that we would call the money we owed each other even for the additional work and the insurance claim. Josh never said or even hinted that we would be losing our warranty coverage (they technically owed me more money that I owed them). Kevin now says that we have zero warranty now through their company (should be 50 years) on our new $28,000 roof and refuses to send someone out. As a business owner myself, it is frankly astonishing to me the way that Kevin is acting. I had been patient and polite with Kevin, proved to him that we did not owe the company any money, and he repaid us by completely and unjustly revoking our roof warranty and refusing to stand by their craftsmanship. We would have absolutely recommended Platinum Quality under their original owner, but he has since left the company. Buyer beware.