Splash Pool Care

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• By April F.

  June 18, 2020

  Pool Care

  $600

  Splash Pool Care Roseville took our money, did not provided the service that they promised, and then they cancelled service without explanation.
  (To be fair, we waited a full 3 weeks before posting this review to give Splash enough time to respond, but they still have not returned our messages)
  Key facts:
  Splash Pool Care charged us a total of $607 for 6 months of pool care, which they promised would include necessary chemicals, a weekly brush and 2x yearly filter cleaning (which according to their schedule, they should have performed at least 1x during this time, but they cancelled before following through on this commitment).
  An example of 1 month of the “Full Pool Service” provided by Splash Pool Care to us (May 2020):
  • 1st service date: Standard service
  • 2nd service date: Service skipped, without explanation (pool began to go green)
  • 3rd service date: 10 min visit—brushing skipped
  • 4th service date: Full service
  • 5th service “guaranteed:” Service cancelled without explanation and service skipped
  We were able to ask 3 questions before Splash Pool Care Roseville suddenly left us:
  1) When we asked Splash why they had not responded to our phone calls seeking to pay for extra service in 2 months, Barry claimed that he had sent an email; when we asked him to resend a copy because we could find no record of this, he quickly backtracked and was never able to find a copy to resend.
  2) When we asked Splash’s visiting personnel when our pool would finally again be usable after they had skipped over it for these weeks, Splash personnel explained that the (green) pool met the Splash standard of swimmable; the 1st photo shows what our pool looked after 6 months of Splash Pool Care Service, when they claimed it swimmable and then abruptly canceled service.
  3) When we asked Splash’s visiting personnel if our filters might need to be cleaned to help clear the pool, as it had been 6 mos, they assured that No, filter cleaning was not necessary and would not help; the 2nd photo shows what our filters looked like when we opened them the day after Splash Pool Care cancelled after claiming that they did not need to be cleaned.
  Splash Roseville canceled on us as we entered Memorial Day weekend and a week of 100 degree weather, just 6 days before our son’s HS Graduation celebration, which we were planning to celebrate by inviting his grandparents to our pool (as the only medically recommended safe option at the time); Splash had already been informed of our plans, and had “guaranteed” us that they would provide us with a swimmable pool for this special life event.
  As a result of Splash Roseville’s last-minute cancellation, we found ourselves spending our 19th wedding anniversary cleaning our pool filters, in an effort to salvage our pool from the mess that Splash left before our son’s HS Grad celebration and grandparent outdoor visit. In total, we spent $300 plus 20 hours of labor to clean up after Splash Pool Care.
  Splash Pool Care Roseville left us feeling shocked, used, lied to, and disposed of. It seemed as if they had used us when it was convenient for them, and disposed of us without reason when they got too busy. While they seemed friendly at first, once they had our money, they did not show any integrity about following through on their “guarantees,” or even returning messages, nor any care when they trashed our week of once-in-a-lifetime events. And they still have not returned our messages to offer any explanation. It really shocked us to learn that a person existed like Barry, who despite offering so many assurances, did not seem to value at all keeping his word to us. Splash may seem like a value deal, but we ended up spending 50% more money and double the labor just to undo the mess that they left in our pool. Splash Pool Care Roseville made the worst business experience that we have ever had. We hope that you do not make the same mistake.

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