Taitco

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• By Ellen M.

  June 26, 2021

  roofing

  $17,000

  TaitCo was called for an estimate to replace every section of my roof, in its entirety. Spencer Tait said that it did not need to be replaced, but... knowing the history of my roof... I insisted that it did. We went back and forth numerous times with me actually asking for them to do more work. Eventually they said that my shingles were new, but that they were installed wrong and could be reinstalled properly. What he said was very true at the time. It took a bit of convincing, but they did eventually convince me that they could make all of the repairs.

  Fast forward past the contract, their intentional breaching of the contract, my insistence that they follow what I knew they were in violation of and you have what I thought was a complete job. It turns out, they never actually did all of the repairs, failed to disclose that very important detail, and charged me $17,000.

  Over the next few years, I complained of the sound of dripping and the smell of wet plaster under a small, one-room roof they did completely replace. I was told that it was humidity. When I confronted that explanation (and repeatedly complained), they stood firm. Thinking back, I'm not sure they ever thoroughly inspected that roof and simply rested on their laurels.

  Now, fast forward to last year when Lincoln Tait and I went back and forth over email, as their work was still under warranty. He offered to complete still unfinished work, refund what I paid for the partial repairs they did do (because it was meaningless without all of the repairs), and begin to put right what they did. However, he insisted that they were not responsible for the damage around the work they should have done but failed to do. That was not going to fly. Eventually, I told them to clearly list what they were willing to do in a contract so that my lawyer could review it. I never heard back from them. I reached out again. Still, I never heard back from them.

  I still didn't hear back when that roof that they were 100% responsible for had a massive leak. Turns out it wasn't humidity afterall. Still, they never responded. My lawyer and I are now preparing for a lawsuit.

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• By Bart P.

  May 10, 2016

  Home Repair - Roof/Siding/Gutters

  7 days

  Do yourself a favor, find another business. TAIT ROOFING is not a professional company.
  I contracted them to do a roof/gutter/ home repair from a fallen tree.
  It took me 7 phone calls to get the estimate.
  They started the work when it was convenient for them.
  They never completed the job.
  I had a problem with standing water in my gutters after the job was completed. When I contacted them about the problem, that's when things really turned bad.
  They said that they 'subbed out the gutter work'.
  They said my house 'was probably not level'
  They threatened to charge me if they determined the gutter job was 'good enough'.

  Save yourself time, money, aggravation. Look elsewhere for home repairs.

  Regards,
  Bart P
  Sewell NJ