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• By P H.

  October 23, 2022

  Horrible long lasting adventurous nightmare! They cut a new 19 thousand dollar whirlpool hot tub, put the toilet in before the floor was dry causing it to sink! Then cut my pedestal sink stand at an angle! They took over a year to complete the entire project after canceling and rescheduling with us quite a few times! Then took months to pay me back my money that I had to put out to fix their eff ups! ?

• By Heidi W.

  May 18, 2022

  Replace carpet

  $6,000

  This is the worst company EVER. Do not let them install any flooring for you... they will send incompetent day laborers to do shoddy work. They left the old carpet rolled up so my 76 year old mother would trip over it, even though she paid for removal. Scott told her that he would be back the next day to remove it and send pictures to Lowe's for the claim.. That was Nov.23rd, 2021... we are now on May 18th 2022 and they never took the old carpet or fixed the bad installation. These installers came back 3 times.. Scott was the manager that came out to inspect the work.. you could see the carpet seams, they were actually.. V'ed...causing a tripping hazard in three locations, the carpet wasn't stretched properly. Ultimate services is trying to pass the buck on to Lowe's claiming manufacturer defects. These are the worst kind of companies.. they take money for a job they cannot do and then blame it on everyone else... Scott... hear me clear... it's not over...I will continue to contact you, file claims, call the local news.. state complaints, social complaints.. you have taken advantage of the wrong person.

• By Veronica L.

  May 19, 2021

  Lowe's contracted them to install Vinyl floors

  My experience from start to finish has been a nightmare.
  On April 16th, 2021, we purchased 1400.00 dollars of vinyl flooring (this included installation).
  Beginning 4/28/21 we called the 877 number to inquire about our flooring and when we would hear something, after 6 phone calls, we finally we had our flooring on 5/10/21 and awaited the call for the Install.
  On 5/10/21 Jen called and left a message 10:51 am. I called back at 12:30pm on 5/10/21 and was told Jen was at lunch and she would call me back, she never did. I call again the morning of 5/11/21 and Jen was on a call with a customer and I was told she would call me back, by 3:40pm I had not heard from her and called back, insisting to speak with her.
  Jen scheduled our install for the morning of 5/18/21.
  The morning of 5/18/21, I get a text from someone named Joy advising he was on his way and spoke little English. Two men arrived at my home, neither spoke English, so communication was a challenge. During the install my husband advised the non-English speaking men, several times, pointing out the wire to our security system and to not cut the door jamb by our sliding glass door, as our wires for our security system were behind that molding and runs through the floor. They apparently did not understand English either, as our wires to our security system were severed. It appears they pounded the floor into place pinching and severing the wire, because they did not leave the expansion gap, it is flush against the wall
  NOTE………….they did not leave expansion gaps in multiple places through out the room, they also did not use the tracks for transitions strips, but instead glued and nailed the transition covering to our floors. IT appeared as thought they had never installed this type of flooring before, I tried to aske them if they had and they could not respond, however they kept taking picture of the ends of the boxes and speaking in Spanish and seemed very confused.
  I called the company at the 877 number, to report this issue. I was told by Michael; we would need to have guardian come out and see the damage and pay for the service and get reimbursed. However, guardian would not remove the door trim, my Husband had to do that and then he needed to cut into the wall to compensate for repair.
  My Husband took off work, for this today. The time and the aggravation of this project is completely unacceptable.
  NEW UPDATE……….THIS IS SO VERY Unacceptable………….NATE from Ultimate home services called me !!!!! Advising THIS WAS OUR FAULT AND HE, NOR HIS CONTRACTORS, would be liable for this damage. His exact words “TAKE IT UP WITH LOWE”S, this man was very rude and condescending. I do not appreciate his tone. IS this who you want representing you? Do better Lowe's do better.

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• By Pam T.

  April 15, 2021

  I would never recommend them! We went through Lowe’s and this is who they go through and let me tell you from the beginning til the end it was nothing but a nightmare! We ordered our ceramic tile for our kitchen floor in Oct 2020. With covid and weather we didn’t get a contractor here until Dec. right before Christmas. The contractor seemed pretty decent but then towards the 3 rd day things hit the fan when my husband pointed out a few chips that were in the tile, He basically said he was ******* done and lost money on this job and walked out, then called and harrassed us because my husband made a side deal with him due to having to rip out more of the flooring than what he intended to do at the beginning. I had the check written out but he stormed out and didn’t address the issues we found. So therefore I was not giving him that money.Then he texted my husband and continued leaving messages and saying he was going to show up at our house for that money. Finally we had to call UHS and tell them what was going on. Also the following morning after the grout was dry it was completely white and that was not the color we picked out. We had called Lowe’s several times with no phone calls back, we left several messages with the department manager to let them know about what happened with the chips in the tile and the grout issue. Finally we got a call and they said they were looking into things. They called back and said they would give us $1000 off or if we wanted them to fix it they would, Well I know that’s a lot of money to keep in my pocket but guess what... I hated my kitchen floor because the grout stood out so bad. We had them fix it. We went to Lowe’s and talked with the manager showed him the display we picked out with the color of grout and showed him a picture of what ours looked like. He couldn’t believe the difference, said that never happened before but they would make it right. So here we are now in April and they finally found a different contractor because the first guy was not allowed back in our house. The guy came and had to take all the white grout of and fix the tiles that had chips in them. Talk about a complete mess from the dust it was all over my house, inside my drawers, cupboards etc. I just wanted to cry. This whole floor thing became a nightmare even more. Finally everything was completed and it looked much better once everything was cleaned up. A few days later we went to take the stuff back we never used on the floor and we were missing the bullnose and tile that was here. How does this happen? We called UHS and of course we never heard from them or Lowe’s to see how everything turned out. This was one of the worse experiences in my life and the amount of time we had to take off work to be here for the contractors and the complete mess in our house I will never do anything through Lowe’s again!!

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• By G B.

  March 15, 2021

  install carpeting

  $2,250

  I was originally scheduled to have two rooms carpeted through Lowes (via Ultimate Home Services). It was at a 2nd home 4+ hours away. I took a day off work, drove there the night before... and they NEVER SHOWED, despite a number of calls (escalating in anger). Finally at 3pm they admitted they weren't coming. No apology, no excuses, just a 'call to reschedule' standard. a few weeks later they did show up and did a fine job; however, to date, I have still not heard ONE apology or offer to compensate for my troubles. Unacceptable customer service from a "major" company. Lowes is working with me and trying to mediate... but haven't heard anything from UHS.

• By Valerie B.

  December 8, 2020

  flooring install

  $7,000

  We purchased flooring from Lowe's and it was installed by UHS...well partially. It was supposed to be installed by mid October, however it was mid November before the install started. They were late showing up and then left at 4:00 the first day. The third day they stayed until 11 pm and still didn't finish. We are still waiting on the rest of the job to be finished mid December. I am so tired of hearing that this isn't their "norm" that I could scream! Still don't even have doors on our closets a month later. Never again!!!

• By Eliabeth W.

  July 10, 2020

  Lowes hired them to install laminate floor in kitchen & dining room

  Would not recommend Ultimate. I had laminate flooring installed July 7 & 8. It looked okay but I didn't check doors after they had to cut into door frames to install flooring underneath. Right after they left I tried to close a closet door and it wouldn't close as the frame had shifted. They should have checked this before they left. They also taped over floor trim that was glued down. When I removed the tape a piece came off that was not glued and a transition strip was installed under the trim so the trim if lifted up and not flat down. I am waiting a week for them to come back. I hope I don't have to buy 2 or 3 kinds of trim as all extra pieces were thrown away or unused were returned. I'm very disappointed.