Venture Pool

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• By Tanner F.

  April 29, 2021

  Build a pool, patio, outdoor kitchen

  $63,000

  We sat down with venture and agreed last May to build a pool. We were told late August mid September was definitely doable for a finish date. It wasn’t done until the end of October. That is not the point of this review. The point is how we were treated and why we are not recommending them. ZERO sense of urgency and ZERO communication. When we were told a certain task was going to be completed it was often at least a week later than they said and my wife was constantly the one having to call and chase them down or email them to ask for an update to even find out there was a schedule change. Never did they reach out first and constantly the response was "I'm not sure why they didn't show up" or "i will get back to you asap" and they never did. We have a large dog that we were constantly putting in daycares and spending money for days they were supposed to show up with zero empathy on days they did not for the money we were spending to work with them. The whole process they made us feel like our project didn’t matter, that our pool was something they would get to when they could. They failed two different inspections making the project even longer. Accidently put an extra hole in they said would be a free bubbler - then forgot to put the pipes in so it is just a pointless hole on our sun-shelf with a black plug on it.

  Why the review almost a year later ? Well I ran into some health issues right as they were finishing and we had bigger problems going on. Now over a month ago we put a umbrella in the sun self umbrella insert and it was crooked, called them immediately and they said they would fix that. Of course it’s now over a month later and it’s still not fixed and no one reached out after the team didn't show up the date they told us- AGAIN my wife reaching out to them to ask for an update TWO WEEKS LATER and they still have no idea. A mistake that should have never happened and they still cant seem to apologize, and fix it with any urgency, so we were just reminded how we were treated last fall. This company broke us. They turned something we worked really hard for, something we couldn’t stop talking about into something we regret and still is not even complete as we wait for this last piece to get done. There customer service, there lack of empathy for how far behind they got and every mistake along the way, filled us with regret. We completely understood a couple delays here in their given the times but the lack of communication and inconsiderate responses constantly just made this experience a terrible one. I’m sure building a pool is hard, but treating customers right is not.

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• By Christopher W.

  August 16, 2020

  Pool Instal

  $150,000

  My wife and I decided we wanted to install a pool in late April, 2020. Venture Pools sales and design team were spectacular. Easily a step above any of the other bids/designs we got. I guess that should have set off warning flags.

  In May, I was told it would take 10-12 weeks to complete after signing a contract. I was pushing for an August 1 completion, and was told that might happen, but it would be done by August 15.

  After reviewing other bids and other contractors, we signed with Venture and gave them a huge deposit (50% of total).

  It's been an abject nightmare since. They didn't get STARTED until after August 1 -- I was told "there were a lot of jobs in front of you," which is a fact they new when they lied to me about the completion date.

  There's a swing set in the backyard that needed to be moved. We negotiated having them move it. Then I get an email that says "never mind, you have to pay to have it moved, sorry, we don't want to do it."

  Then they were supposed to show up on August 5 to dig. They didn't come. Then it was August 10. And they did dig the hole, but missed where it goes by 1ft, forgot to dig out certain areas, and forgot to put in the drainage where it was on the plans.

  Then the plumbers didn't show up, and I got a call that said "the plumber scheduling is behind, sorry." They did confirm to show up on August 11, but I waited at home all day and got no response on the phone or email. The next day I got a "we're looking into it," and I have received ZERO response since.

  At this point, I'm afraid they just stole tens of thousands of dollars from me.

  So, short story -- their design team is incredibly professional and responsive. The second you sign that contract, well good luck.

  I would never recommend this business to anyone, ever.

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• By Anonymous

  March 2, 2015

  New pool

  $34,000

  62 days

  They did a great job. Jimmy is fantastic and I loved his design. Thanks Venture!