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• By G T.

  August 21, 2023

  WE DO NOT RECOMMEND! If you don't want to read the documentation below, suffice it to say LACK of COMMUNICATION, LACK of FULL DISCLOSURE of FEES and OVERALL VERY POOR CUSTOMER SERVICE.

  We had a tree fall on our roof causing damage to the roof and chimney. Wick's. What a nightmare.

  1. Contacted Wick's. Mike said he would go out and give an estimate. NO MENTION there was a $119.00 charge.

  2. Texted an estimate stating it would be around $980.00 installed, including spark arrestor.

  3. Requested a written proposal. Upon receipt discovered the $119.00 charge. But, if we went with his company, that would be applied to the final bill.

  4. At that point the estimate was from $980.00 to $1260.00. Despite several emails asking what would cause the higher charge, no responses, until finally received an email saying. "yes the estimate is around $990.00 total give or take little each way". OH, and the labor is $119.00 p/hr, p/person and a trip charge $30.00 every visit.

  5. Again, several emails requesting an explanation as to what would cause the higher price. NO RESPONSE

  6. Final invoice comes ~ $1236.00, minus the $500.00 deposit for a total of $736.00 due. Yes, the $119.00 estimate fee was still on the invoice.

  7. Again, sent emails stating the "give a little each way" was more than just a little.

  8. The labor alone was $357.00 + $60.00 for two trips to the property. So much for the initial $980.00 installed. Only response was he said he'd given the estimate.

  9. Requested $119.00 be removed per their initial proposal to be applied to the final invoice and copied where it was stated on the invoice. When a corrected invoice was sent we would pay immediately.

  This was a response, finally, "the estimate and it was a estimate is very clear

  i will go take it off tomorrow

  10. Again, I responded TY, I will send a check out immediately upon receipt of the corrected invoice.

  Next day we receive this email "i will take the top off your chimney today"

  11. Of course I thought he meant he would take the $119.00 charge, BUT NO, he was going to remove the top off our chimney! Who does business like that?

  12. I called, had to give him our information again, he finally took the $119.00 off and sent a corrected invoice.

  13. But, wait, it isn't over yet. Went right to the post office that day and advised I mailed the check AND then a few weeks later we get a PAST DUE notice with a $25.00 late fee. Called and told him to check his post office box & cash the check.

  14. Then I get an invoice in the mail marked in red PAST DUE on the outside of the envelope. He told me just to throw that away. AND, again the $119.00 is still on this invoice.

  SAVE YOURSELF THE FRUSTRATION ~ always read the reviews and with as many "unhappy" reviews Wick's has, you will be wise to go elsewhere.

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• By Douglas S.

  December 4, 2020

  I spoke with Mike and set up an estimate. They brought a dog with them for the estimate and let him walk through the house. ( I gave them a door code because I couldn't wait all day and they couldn't provide a time) After agreeing to a price and set a day for the work, they never showed up. Set another day a week later and again they never showed up. No calls to reschedule just failed to show up. Thrifty Plumbing and Heating have been great but I was in a hurry and they were busy due to upcoming holidays.

• By John N.

  October 5, 2020

  replace furnace and add AC

  Don't even consider using this company unless you enjoy having people schedule appointments and not showing up. We gave him the benefit of the doubt with each excuse he had but after three no-shows, we fired him. Here is an example of what we went through. I think the only excuse we didn't get was that the dog ate the work order.

  After receiving the initial estimate for services it has been nothing but a nightmare in getting this organization to perform on its various commitments.

  On 9/16/2020 they received the signed contract for services. On the same day, owner Mike Smith committed to meeting our contractor on 9/18/20 to review Wicks needs for the installation per the contract. He also committed to starting the work on 9/25/2020. Not only did Mike not show up for both of these events, he nor anyone from Wicks ever reached out to anyone to say he wouldn't be showing up and when he was contacted via text and voice mail on 9/18/20 asking why he didn't show or reach out to anyone, he simply ignored the messages.

  On 9/23/2020, Wicks confirmed via email that our installation was scheduled for 9/25/2020 so we arranged to have someone there to give him access. Wicks never showed nor ever reached out to anyone stating they would not be showing up to perform the promised services.

  On 9/28/2020 Mike Smith was finally reached by me and I was told by Mike he would be doing the work on 10/2/2020. Our contractor also reached out to Mike two days later to verify Wicks would be there on 10/2/2020 and Mike confirmed they would. But once again, Wicks not only failed to show up, they never reached out to anyone to state they wouldn't be showing up.

  In the mess of all this, the communication and organization of Wicks has been sub-par if I'm being generous. In each and every case we have had to reach out to them to find out what is going on. Not once had Wicks reached out to us. After having this experience with Wicks, it was discovered this is common practice for this organization, including records on file with the Better Business Bureau, who will be informed of this experience as well. It looks like their B- rating of Wicks is being generous as well.

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• By Damien

  January 7, 2016

  Quote furnace

  $30

  High tempered contractor

  Called for an estimate on a new furnace. Raul showed up and walked the house pointing out problems that were not relevant.
  I received quote a week after he said I would as well as an undisclosed as well as unheard of $30 evaluation fee. In addition the quote did not include all items I requested.

  When I called to dispute, Mike threw a fit, hung up on me 3 mutes and told me he was going to put a lien on my home.