Atterholt Construction & Interiors

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• By Haley

  March 8, 2016

  FLOOD WORK

  $40,000

  190 days

  FLOOD CLAIM

  Had a flood, from our ins adjusters recommendation we decided 2go with ACI &what a mistake that was. At the beginning of the claim there were 2guys that came out 2mitigate the water. 1of them was extremely odd&made me feel extremely uncomfortable by getting way 2personal regarding his love life. Mind you, I didn't ask him his life story&I'm dealing with my house being ruined. The last thing I need 2hear about is how your wife left you 20yrs ago as you spit on me b/c you have no teeth. I should've known at that point this company has no professional standards. Once the water was dried we had to deal with asbestos. It took 3wks for the asbestos to be scheduled. Then finally the repairs had begun. We were sent 2a store across the street from ACI 2pick out our new flooring. I was told there that the upcharge 4the laminate I picked out was 20cents/sqft &the carpet was within the budget from ins. Chris Diaz who sent us there was our superintendent. When we received the change order from him 4the laminate difference, we were shocked. He typed it up as 60cents/sqft extra for laminate &20cents/sqft extra 4carpet. Does he think I'm stupid?! We discussed the day I went down there it was a total of 20cents extra a sqft, NOT 80! He tried swinging 1by me at 4x's the cost, &when talking 2him on the phone about it(when I was actually able2get ahold of him) he tried talking around it saying that was the correct price &I had mistaken the guy at the store. I was not mistaken so I refused to sign the CO. A few weeks later he finally revised it b/c I didn't cave &he made it seem like he was doing me a favor when really he changed it 2what it should have been 2begin with. We did not feel as though our project was of high priority 2him. He acted as though he didn't know the specs of the claim of what was covered by our ins. 4example, there was 1bedroom that Chris said wasn't covered in our claim 2be painted so I asked him how much it'd be for them 2paint it since they had all their supplies there already. He said $495! To paint 1bedroom, I said no thanks b/c at that time I didn't have the bid. Come to find out that bedroom was covered &they were getting paid to paint it 2begin with! &they were getting paid around $230 to paint it; so not only did he try 2double the cost 2me for them to paint it, but it was already covered. Shady, shady business. A few other notes that are def worth mentioning: our door was left unlocked once, &open 2whoever wanted 2enter our house, with our belongings still inside b/c they didn't provide a "pack out." All our items were left inside(keep in mind the whole entire house was flooded) &got dusty, paint on them, &some damaged 2the point where they had 2be replaced. Another instance, the cabinet guy was at my house staining, saw us leaving with luggage, &I told him we were leaving 4the wkend &asked to make sure he locked up. He did lock up, but that does no good when our windows were left WIDE OPEN. For 3days, just thin screens were separating a potential burglar, all they had 2do was cut the screen or pull it off &they could've taken all of our belongings, luckily that didn't happen but it very well could of, &the mindlessness should not go unrecognized.
  In regards to the kitchen, that was damaged the most because that's where the flood started. They decided to cover up the water damage in our kitchen on the base of the cabinets by putting baseboards, and they "skinned" the lining of the inside, instead of removing them and repairing them the correct way as bid to our insurance company. Chris said to us he had "numbers" to meet. I'm sorry but that should not be the homeowners problem. But, unfortunately it became my problem since everything was half-assed. There is still a shelf that was poorly replaced, there is stain on our new tile in the kitchen by the baseboards, they never put our appliances back in (we had to hire someone to put them in), and last but not least, they screwed up the opening of where the fridge goes into. The top of the opening of the fridge was 7 inches wider than the bottom of the opening. Who does that? We had the same fridge the whole time, so there should've been no reason that it shouldn't have fit. They didn't measure it, &applied the baseboard at the bottom, so we could not pry the bottom of the cabinet to make the opening wider to meet the top. Once again, we had 2hire outside work 2fix their sloppiness. They also got paint on our curtain rods, tv mounts, curtains, a couple paintings, all the vents that they neglected to remove, etc.
  Fed up of trying2get answers, I went 2my insurance adjuster&received from them the scope of work/bid that was 2be done on our house. At this point, we were about 3 months in2our claim &ACI said they were almost done... well not according2the specs!! I spent a few hours going through the whole list, taking pictures of what they didn't do that they were supposed to do (because they were getting paid to do it). When I saycut corners, I mean 50% they didn’t do!! If you have mistakenly chosen to go with ACI, CHECK YOUR BID. I’m sure they get away with so much, collecting a paycheck from insurance companies on work they never did, and should of done. If they don’t do it, then the homeowner is entitled to it. Finally, about 5 months later (the initial estimate was 2 months) David, the estimator/PM came and gave us the credit list for what they didn’t do that I spent hours figuring out. It’s what was fair and what should’ve been done. Although, hearing back from my insurance adjustor, there was a $4,000 discrepancy because ACI changed their minds on what they had done, even though I had the backup to prove otherwise. So pushed over the edge, I ignored it because I just wanted to put my house back together and was so sick of dealing with this nightmare. Now ACI has had the nerve to bill me for 2 months and they haven’t even finished the one thing I asked them to, and I never even signed a letter of completion and their lock box is still at my house. DO NOT use ACI, they do all they can to get away with doing as little as possible and getting paid for more, if I can save one person from the nightmare I’ve been living, then reliving this awful experience by writing this has been worth it.

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