Bellagio General Construction

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• By John W.

  September 18, 2021

  remodel home for sale

  $7,750

  This was my initial review to the BBB:

  Henry Juarez from Bellagio Construction has been dishonest through the entire process of getting our house remodeled for sale. Back at the beginning of July we were told it would be done by July 27th. It is now September 16th, and the work is no where near done. He keeps telling me "10 days," or "the counter top will be done this week." That was two weeks ago about the counter top.

  Henry's response:
  Kitchen Quartz tops were installed yesterday 9/17/2021. Due to project funding from customer and per funding terms funding has not been paid to date. Crew was stricken with COVID affected for 21 days. Customer was aware. Per proposed work project if 90% completed less than 50% has been paid to date Terms: 50% deposit (2) Progress draws and final upon completion. (1) Progress draw past due invoice due date 8/31/2021. Customer was told needed for Quartz materials labor and trim out to complete project.Wood floors were added to original agreement. Funding needed for materials and labor. Invoice for fabrication of kitchen stone tops will be issued today. Invoice for trim materials sent to customer 9/16/2021 carpet invoice sent to customer 9/16/2021 has not been paid to date. Customer at this point is holding us from completion. Photos and documentation available upon request to validate.

  And My response to that BS:
  June 12 - authorization for payment sent 50%- told work would be started as soon as payment was sent. estimated completion time 21-24 days
  June 18 - payment processed
  June 27 - no work started, dumpster sent to wrong location
  June 28 - paint samples provided
  July 1 - flooring samples provided
  July 19 - Only thing completed is the drywall in the garage.
  July 25 - nothing, Henry not responding to calls or texts
  July 26 -arranged meeting with Henry
  July 27 - Henry says that he had been busy getting another family's house together since they were already living there. Says he will have people in today to pull the old flooring. He will have all of his guys in there and be done in 10 days.
  August 12 - TWO MONTH AFTER PAYMENT SENT - first coat of paint on walls and ceilings completed.
  August 20 - Henry changed the locks on our house without telling us.
  August 23 - no work being done for days. Had to break into our own house to inspect. AC turned down to 68 degrees with the door to the garage wide open. Henry tells us that he has 4 guys sick. This is a MONTH AND A HALF after his original estimated completion date, and after having no one working on the house for weeks at a time.
  August 26 - Henry tells us that the flooring is finally completed. Trash is left on the curb. We are not paying for trash service. Henry tells us that this will be picked up. The trash is never picked up. We pay to have it removed Sept 17.
  August 28 - carpet samples are provided.
  September 3 - Have another face to face meeting with Henry about nothing being done with the house. I tell him that we are not giving him any more money, and we will pay for supplies directly from here on out, and we will pay for the work when completed. He says that as soon as the materials are paid for he will get his guys on it.
  September 7 - Stone for the counter tops paid for.
  Nothing for days.
  September 14 - Now it is raining, so the counter tops cannot be cut
  September 15 - Henry calls and I give him a piece of my mind about going two months over the estimated completion date, not making progress in a timely manner. If the job had been completed as scheduled, he wouldn't have people out sick. If the counter tops had been cut the week they were paid for, then I wouldn't be asking him to get they guys to cut the counter tops in the garage. Now it is misty outside, so the counter tops cannot be cut.
  September 16 - nothing wrong with the weather. No counter tops being cut. First invoice for the carpet ever sent to me. Leave complaint on BBB
  September 17 - Counter tops finally cut and installed.
  September 18 - receive email saying that the my BBB complaint had been responded to. The reason the 8/31 invoice was not paid was because we met with Henry face to face September 3 and told him that we were not paying him for materials that were just going to sit there for a month with no work being done. We paid for the quarts countertop directly to Target Stone. We are not paying for the carpet or anything else from this point forward.

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