Cut Once Remodeling

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• By Chris L.

  August 4, 2022

  I’d refer these guys to anyone. Communication was spot on. Materials and workmanship was installed/supplied exactly as explained.

• By Terri T.

  March 31, 2021

  My husband and I have had several jobs done at our home by various contractors. Seems we end up being the "general" every time which is why we were lagging on getting our roof and stucco done. When I was walking the dog I saw COR working on a neighbors home. They spent 9 days redoing the stucco and painting the trim and it looked amazing when they were completed. I asked the owner how things went and she had nothing but great things to say. Needless to say we hired them.
  They had team members checking up on all the workmen daily. Communication was on point! I was constantly updated of everything. Only hiccup was the city on a permit sign-off where the city inspector didn't show up the day they were suppose to which seems typical.
  This was the first contractor we hired where we felt we could be totally hands off and let them do their thing. We are 100% satisfied. They wont be the cheapest out there but I would recommend them to anyone who asked.

• By Kwei Q.

  March 23, 2021

  Roof replacement; stucco repair and painting

  Cut Once Remodeling (COR) Review

  COR has previously done two projects for me, both at the end of 2019: (1) Stucco repair and Cool Wall painting of the exterior of my home for $48,576; (2) Re-roofing of the same home for $51,469.

  While conducting an annual inspection of the roof on March 4, 2021, a COR technician noted “lifting” or “softening” of the shingles around the air vent from the HVAC unit in the attic, which, according to him, implied the vent has been overheating. When the technician inspected the unit, which is at least 16 years old, he was alarmed by a number of issues including “areas of rusting” that had taken place over time. Although the unit does still perform well, the technician described it as “toast,” and was worried that further overheating of the vent could potentially damage the roofing tiles, thus invalidating the roof warranty.

  The technician strongly recommended that COR completely replace the entire HVAC system for a staggering $32,000. He made a call to one of his managers, who told him that another customer needed the same HVAC system and so if they could both be ordered at the same time, that would result in a cost savings that COR could pass on to me, resulting in a lower price of $29,919. However, that meant I needed to sign the contract quickly because COR would be ordering the system for the other customer within the next day or so.

  Later, I consulted with a friend who had had his central heating system replaced. He was equally surprised by the price, a sentiment further echoed by the contractor who had done the work for him. I got back to the COR technician to question whether my unit was really that badly off and whether the price was justified. The answer to both questions was, yes. Without advance notice, a more senior COR associate appeared at my door that evening to take a look at the HVAC unit. After his examination and assessment, he said was the duct work could be omitted, dropping the price by another $6000 to $23,919. I was curious how much of that total amount the HVAC alone accounted for. The reply was that the quoted price was a “formula,” and therefore the associate, even with his 20+ years’ experience, couldn’t state for sure the cost of the HVAC alone. Seeing my persistent hesitation, he called his supervisor, who punted it up to the general manager. The GM said he would reduce the price further to $21,000 in return for a testimonial from me.
  
  I then sought two independent HVAC analyses. The first one was an HVAC contractor that my home warranty sent out at my request. After his examination, he said the heater unit was fine and he didn’t understand why the system would need to be replaced. We turned on the heater as well, and the blowers were working perfectly. The second one was the contractor who had replaced the HVAC system of my friend mentioned above. He went over the unit very carefully. His assessment was that he saw no reason whatsoever to change the entire HVAC. In fact, he said the unit was in very good shape. The most he recommended was cleaning up the condenser before summer arrived. With these two independent opinions, I canceled my contract with COR the following day.

  CONCLUSION: I strongly advise other people contemplating becoming customers of COR to deeply question the company’s pricing and get another opinion or two. Also, beware of COR’s pressure tactics that make you feel like you must hire them quickly to save money, a kind of “order-now-supplies-limited” maneuver. This may be COR’s MO to coerce customers to sign on the dotted line. I say that because on the two separate occasions of installing my roof (in 2019) and recommending my changing the HVAC (2021), the salesperson made exactly the same move of calling his supervisor to discover that “someone else” was ordering the same item and so I could save money by combining my order with theirs. The catch was that I needed to immediately authorize COR to proceed with the work because the “other order” was going out the following day, so we needed to catch it before it went into effect, so to speak. This has the effect of feeling under pressure to act fast.

  So, two stars for the work itself, which was up to standard, but a three-star penalty for
  • Overpricing
  • Aggressive and predatory sales tactics bordering on fraudulent or unethical
  • Failure or refusal to itemize the work, including the cost of the hardware.

  Do I recommend using Cut Once Remodeling? Absolutely not.

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