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• Anonymous

  May 13, 2016

  I went in and was very happy with the project that Manny helped me plan. I was replacing my kitchen countertops and backsplash. Because I live in a co-op, the work needed to first be approved by my co-op board. In order for that to happen, I needed certain insurance information from them. I had to leave about 3 messages, stop at the store twice and wait about 2 weeks before I got it. That should have been my first red flag. But because I was happy with what I had chosen and the price they gave me I continued working with them. The owner, Joe, cashed my $900 deposit check and after that it took about a week for them to come and measure my existing countertops so they could make a template. At that point, the guy took my brand new sink so he could make the template. I left 3-4 messages and waited 2 weeks before I had had enough. I called them and said I no longer wanted to do work with them. I explained what had happened and was told this was "very unusual". Within 10 minutes, Joe called me back and said he thought I was dealing with the counter guy because, come to find out, Joe only installs the backsplash and hires out for the countertop. I asked how I was supposed to be in touch with him since I had no contact information. Joe very nastily disagreed and asked me how I had been in contact with the counter guy in the first place. I reminded Joe that Joe was the one that called me to set up the measurement appointment to which he replied "oh". He told me he was going to call me right back after he spoke to him again. Jo also tried to tell me that my countertops were already ordered and would be "with the next delivery". I told Joe that was impossible bc they were told not to order anything until I got the final cost based on the company's measurements. Again Joe replied "oh". three hours later and no return call I showed up at the store. They got Joe on the phone and I told him I would be back the next day to get my deposit and my sink back. Joe refused to give me a cash deposit back and said "if the check bounces just come back and tell me". Frustrated I showed up the next day and got a check and my sink which was now covered in dust and chipped on the outside. I was told "well it was in the truck" to which I replied that it was obviously thrown in the truck and not taken care of. They tried to tell me that it was fine, because it was just the outside coating that you wouldn't be able to see once it was installed. I continued to say that that was NOT the point and that when the sink was taken from my home they didn't want to take the protective covering that was on it or the styrofoam that protected it. I got no apology for the whole disastrous situation and no attempt to try to make it right. Not sure if they thought they could pull one over on a single girl that walked into their store, but I'm not the one. Took the check to their bank immediately and cashed it. STAY FAR AWAY FROM THEM.

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