Vip Telecommunications

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• By Harvey S.

  June 30, 2023

  Replace Over The Air Television Antennae

  Using Angi I contracted VIP Telecom to replace my existing antennae which was giving me unreliable reception of my Over The Air Television. I spoke with Patrick Cullis who assured me that they could resolve the problem and ensure I would get more reliable service with a new antennae. I was told a man would be available that Saturday and I contracted to pay over 400 dollars for the new antennae with installation. The person was on time and performed the service. I received fewer channels than I did before but was told that the reception for them would be reliable. The installer I discovered was a contractor unfamiliar with my area. I paid the bill with my bank card.

  Within 24 hours the exact same problem I had before the installation of Pixelation and the Lack of signal p reoccurred. I called Patrick and he was unable to set a date for a return visit to correct the problem. A week later due to air quality issues (Canada Wildfires), he was unable to get an installer to come and I was understanding and called back when the air quality was acceptable (one week later). At the time I did not know how to measure the signal quality and have since learned how and am including a picture showing the poor signal quality for a major network channel.

  It is now a month later and over a dozen phone calls and Patrick does not answer my calls. His mailbox is frequently full, and he has made no attempt to live up to the service level he committed to in the pre-sales conversation.

  I am now working with Angi and my Bank to get VIP Telecom to fix the problem. The service reliability is worse than it was and I am out over 400 dollars. As a disabled Senior Citizen, I am unable to climb up to the roof to fix it myself and I feel that VIP Telecom has taken advantage of me. I created and claim with Angi and my bank and I told them that my intent is to get VIP to fix the problem and feel that I must now warn others not to trust this company.

  Be forewarned, the service level of VIP Telecom is great until you pay, then becomes a ghost when you have a problem. I would never use VIP or Angi again for any future needs.

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